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Privacy Policy at calo11

We handle your personal information with clear purpose and defined limits. Every piece of data you share — from account registration through DANA, OVO or GoPay transactions — is collected only to operate your account, process your payments and keep the platform secure for…

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What We Collect and Why

calo11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect identifying details such as your name, email address, phone number and date of birth. These allow us to verify your identity and comply with applicable regulations in eligible regions. When you deposit or withdraw through DANA, OVO

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or GoPay, we record transaction references, amounts and timestamps so your account wallet reflects accurate balances. We do not store your e-wallet PIN or full payment credentials on our servers — those remain with your payment provider. Device data like your browser type, operating system, screen
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resolution and IP address helps us detect unauthorised access attempts and tailor the mobile experience when you connect from Bandung or anywhere else in Indonesia. We also collect interaction logs: pages visited, session duration and feature usage. This tells us what works and what to improve,
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but it is never sold to third parties. Cookies and similar technologies let us remember your language preference and keep you logged in across sessions. You can manage cookie settings in your browser at any time. Our retention period for personal data lasts only as long
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as your account is active, plus any period required by applicable law. Once you close your account and the retention window ends, we remove or anonymise your records. Availability of the platform and these practices depends on local law and eligible regions where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about how your information is handled, or you want to request a change, we make it straightforward to get in touch. Our support paths are available for privacy-related queries — not just account issues. You do not need to explain technical details; just tell us what you need and we route it to the right team.

Live Chat Open live chat from any page on calo11. Mention that your question is about personal data or privacy and the agent will escalate to the data-handling team. You can do this from your phone or desktop browser without switching apps.

Email Request Send a written privacy request to our support email. Include your registered username and a brief description of what you need — data access, correction or deletion. We acknowledge receipt and aim to respond within a reasonable timeframe.

Account Settings Some privacy actions are self-service. Inside your account dashboard you can update contact details, change your notification preferences or review which e-wallet — DANA, OVO or GoPay — is linked to your profile without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We structure our data practices around necessity and minimal exposure. Below are six areas that explain how your privacy is maintained day to day — from encrypted connections to cookie control. Each practice applies regardless of whether you access calo11 on mobile or desktop.

Encrypted Connections

All data transmitted between your device and our servers travels over SSL encryption. This applies to every action — logging in, depositing via DANA, browsing Football Score Chase markets or updating your profile. Your session stays protected end to end.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember settings like language. No advertising cookies are shared with outside networks. You control cookie acceptance through your browser and can clear them at any point.

Account Security Layers

Your account is protected by password plus OTP verification sent to your registered phone number. If you link an e-wallet such as OVO or GoPay, the wallet's own authentication adds another barrier before funds move in either direction.

Data Retention Policy

We keep your personal data only while your account remains active and for any legally required period afterward. Once the retention window closes, records are either fully deleted or anonymised so they cannot be linked back to you.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay) to complete transactions and with fraud-prevention services to protect your wallet. We never sell your personal information to marketers, data brokers or unrelated third parties.

Your Rights and Requests

You can request access to the data we hold about you, ask for corrections, or request deletion where applicable law allows. Reach out through live chat or email and reference your username — we process eligible requests and confirm completion to you directly.

Common Questions About Your Privacy

We compiled the questions we hear most often from account holders about data, cookies, payment privacy and their rights. Each answer is specific to how calo11 operates — not a generic legal template.

We collect your name, email, phone number and date of birth. These are necessary to create your account, verify your identity and ensure compliance with regulations in eligible regions. We do not ask for information beyond what is needed to operate your account.

No. We never store your e-wallet PIN, password or full authentication tokens. When you deposit or withdraw, the transaction is processed through the wallet provider's own secure channel. We only retain the transaction reference and amount for your balance records.

Cookies keep your session active so you stay logged in, and they remember preferences like language. We do not use cookies to serve third-party advertising. You can disable or clear cookies through your browser settings at any time without losing your account.

Yes. Contact our support team via live chat or email and specify that you want a data access request. Include your registered username so we can locate your records. We will compile and deliver the relevant information to you within a reasonable period.

Some fields — such as email and phone number — can be updated directly in your account settings. For fields that require verification, like your registered name, contact support with a brief explanation and we will guide you through the correction process.

Only with payment processors like DANA, OVO and GoPay to complete your transactions, and with fraud-prevention services to protect your wallet. We never sell your data to advertisers, brokers or any unrelated party. Sharing is always limited to what is necessary.

Once your account is closed, we retain records only for the period required by applicable law. After that window ends, your personal data is permanently deleted or anonymised so it can no longer be linked to your identity in any way.

Yes. Every page you visit and every action you take — from browsing live casino tables to processing a GoPay withdrawal — is transmitted over SSL encryption. This protects your data in transit between your device and our servers at all times.

Your account uses password-plus-OTP authentication. The OTP is sent to your registered phone number each time a sensitive action is triggered. If someone attempts to log in from an unrecognised device, the OTP step blocks them from proceeding without your phone.

Reach out immediately through live chat or email. Reference your username and describe the concern. Our data-handling team investigates and responds directly to you. If the issue involves a linked e-wallet, we coordinate with the relevant provider on your behalf.

Privacy Policy at calo11

How to Reach Us About Your Data

How We Protect and Manage Your Information

Encrypted Connections

Cookie Management

Account Security Layers

Data Retention Policy

Third-Party Sharing Limits

Your Rights and Requests

Common Questions About Your Privacy

01 What personal data does calo11 collect when I register?

02 Does calo11 store my DANA, OVO or GoPay credentials?

03 How are cookies used on this platform?

04 Can I request a copy of the data you hold about me?

05 How do I correct inaccurate personal information in my account?

06 Does calo11 share my information with third parties?

07 What happens to my data if I close my account?

08 Is my connection to calo11 encrypted?

09 How does calo11 protect my account from unauthorised access?

10 Who do I contact if I believe my data has been mishandled?

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